Privacy Policy

Your privacy is our priority. This policy explains how we collect, use, and protect your personal information.

Effective Date: January 1, 2025

Introduction

Plannifier LLC ("Company", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our wedding planning platform and services.

This Privacy Policy applies to all users of our platform, including wedding planners, their clients, and website visitors. By using our services, you consent to the practices described in this Privacy Policy.

Information We Collect

We collect several types of information from and about users of our platform:

Personal Information

Contact information (name, email address, phone number, mailing address)
Account credentials (username, password, security questions)
Professional information (business name, license numbers, certifications)
Payment information (credit card details, billing address)
Profile information (profile picture, bio, preferences)

Client and Wedding Data

Client contact information and wedding details
Guest lists and RSVP information
Vendor information and contracts
Budget and financial planning data
Timeline and task management information
Photos, documents, and files uploaded to the platform

Technical and Usage Information

Device information (IP address, browser type, operating system)
Usage data (pages visited, features used, time spent)
Log files and server data
Cookies and tracking technologies
Performance and error reporting data

Communications

We collect information when you contact us, participate in surveys, or interact with our customer support team.

How We Use Your Information

We use the information we collect for the following purposes:

Service Provision

Provide and maintain our wedding planning platform
Process transactions and manage your account
Enable communication between planners and clients
Store and organize wedding planning data

Communication

Send important service updates and notifications
Respond to your inquiries and support requests
Send marketing communications (with your consent)
Provide customer support and technical assistance

Service Improvement

Analyze usage patterns to improve our platform
Develop new features and functionality
Conduct research and analytics
Personalize your experience

Legal and Security

Comply with legal obligations and regulations
Protect against fraud and security threats
Enforce our Terms of Service
Resolve disputes and legal claims

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

Between Clients and Planners

Information is shared between wedding planners and their clients as necessary to provide wedding planning services. This includes wedding details, timelines, and communication.

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, conducting business, or servicing you, including payment processors, cloud hosting providers, and customer support tools.

Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of our users or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

Data Security and Protection

We implement comprehensive security measures to protect your personal information:

Data Encryption

All data is encrypted both in transit (using TLS/SSL) and at rest using industry-standard encryption protocols.

Access Controls

We implement strict access controls and authentication measures to ensure only authorized personnel can access your data.

Security Monitoring

We continuously monitor our systems for security vulnerabilities and unauthorized access attempts.

Employee Training

Our employees receive regular training on data privacy and security best practices.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to maintaining the highest industry standards.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and improve our services:

Essential Cookies

Required for the platform to function properly, including authentication and security features.

Functional Cookies

Remember your preferences and settings to provide a personalized experience.

Analytics Cookies

Help us understand how users interact with our platform to improve functionality and user experience.

Cookie Control

You can control cookie settings through your browser preferences. Note that disabling certain cookies may limit platform functionality.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

Active account data is retained while your account remains active and for a reasonable period thereafter.
We may retain certain information longer if required by law or for legitimate business purposes.
Upon account deletion, we will remove or anonymize your personal information, except where retention is required for legal compliance.

Your Privacy Rights

You have the following rights regarding your personal information:

Right to Access

Request access to the personal information we hold about you

Right to Correction

Request correction of inaccurate or incomplete information

Right to Deletion

Request deletion of your personal information, subject to legal obligations

Right to Data Portability

Request export of your data in a portable, machine-readable format

Right to Restriction

Request restriction of processing in certain circumstances

Right to Object

Object to processing of your personal information for marketing purposes

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

We only transfer data to countries with adequate data protection laws or implement appropriate safeguards such as Standard Contractual Clauses.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Email

Email: legal@plannifier.com

Mailing Address

Mailing Address: Plannifier LLC, Privacy Officer, Rua 28 de Setembro 10, 2820-285 Almada, Portugal

We will respond to your inquiries within 30 days.